Neolore Inc.
Professional training and technical support for software
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Neolore Inc. It offers a comprehensive solution, including high -quality training of employees and round -the -clock technical support for your corporate software. We understand that a successful digital transformation depends not only on the choice of a reliable product, but also on competent implementation, timely help and timely advanced training of users.
Purpose of the service: Provide your team with all the necessary knowledge and tools for effective work in the new software, as well as guarantee the operational solution of any technical issues throughout the entire service life.
Our approach to training
Training from Neolore Inc. It is built on a modular principle and includes carefully worked out methods:
- Analysis of needs: Identification of real scenarios for applying software in your business.
- Development of educational materials: Interactive presentations, video lectures, methodological manuals.
- Pilot launch: test classes with key users to check and adjust the content.
- Group training: full-time and online seminars with practical tasks.
- Individual consultations: Trainings “1 to 1” for employees with special requirements.
- Assessment of the result: Checking the assimilation of the material using test tasks and cases.
Training formats
We offer several convenient formats adapted to your schedule and tasks:
- Full -time trainings In your office or at the Neolore site.
- Online vibrations Through a protected platform with the possibility of recording.
- Mixed learning (Blended Learning), combining the best practices offline and online.
- Video courses With constant access to materials and demonstrations.
Key program modules
- Interpretation and basic functions: navigation, toolbar, work with documents.
- Advanced opportunities: automation of routine tasks, integration with external services.
- Setting up personal jobs: user profiles, access rights, report templates.
- Additional plugins and extensions: installation, configuration, update.
- Joint work and data exchange: Settings of joint access, collective editing.
- Safety and backup: the best practices of data protection and recovery procedures.
Technical support
Our support service works on the principle of “one window”, providing a full range of services:
- Help Desk with access 24/7/365.
- Remote administration for the quick solution of mood and operational issues.
- Departure of specialists, if necessary, solve complex problems in your territory.
- Monitoring and prevention of infrastructure to prevent failures.
- Update and patching according to a pre -agreed schedule.
Service levels (SLA)
- Base: answer within 4 hours, the solution is up to 24 hours.
- Standard: The answer within 2 hours, the solution is up to 12 hours.
- Premium: The answer is within 30 minutes, round -the -clock support, the allocated administrator.
Advantages of work with Neolore Inc.
- Experience: for more than 10 years in the consulting market and implementation of software.
- Expertise: Certified coaches and technical support engineers.
- Flexibility: individual training plans and adapted SLA.
- Reliability: Positive customer reviews and successful cases in various industries.
- Innovation: the use of modern teaching methods and ITSM approach.
Stages of implementation of the service
- Application and primary consultation - get acquainted with your goals and requirements.
- Audit of the current IT infrastructure and training of the training program.
- Coordination of the format, graphics and composition of participants.
- Conducting training and launching support service.
- Reporting on the results of training and analysis of key metrics of effectiveness.
- Correcting work and constant support throughout the entire term of validity of the contract.
Feedback and reporting
Upon completion of each stage of training and according to the results of each appeal to technical support, you will receive:
- Detailed attendance reports and test results.
- Appeals and statistics of reaction/solution time.
- Recommendations for further increasing the efficiency of work.
Quality guarantees
We guarantee satisfaction with your expectations:
- Compensation for the cost of the training module if it does not correspond to the approved goals.
- Additional technical support sessions without increasing cost with non -compliance with SLA.
- Personal manager of the project that controls all stages of cooperation.
Ready to bring your team to a new level of productivity and ensure uninterrupted work?
Contact us today and get an individual commercial offer from Neolore Inc. !